Problem with the shop

Post all your technical problems here.
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dcox
Posts: 1
Joined: Tue Apr 02, 2019 3:14 am

Problem with the shop

Post by dcox » Tue Apr 02, 2019 3:18 am

So I purchased an item off the shop today it was a ship of course . The purchase went through and I’ve been charged but I don’t have access to the shop and I can’t locate a place like a mailbox where it may have went. Some help would be appreciated greatly.
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Drew458
Posts: 131
Joined: Tue Oct 02, 2018 1:24 pm
Location: New Jersey USA
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Re: Problem with the shop

Post by Drew458 » Thu Apr 11, 2019 11:32 pm

If you purchased the ship for gems or gold at the shipyard or at the shop, then it should appear in your shipyard and be checked off on the list of ships at the shop.

I do not know why you don't have access to the shop but you say that you purchased a ship off the shop?? If it hasn't shown up by now, I suggest you go to the settings screen and contact Artik with the Feedback button.
flashover
Posts: 1
Joined: Sun Apr 14, 2019 7:04 pm

Re: Problem with the shop

Post by flashover » Sun Apr 14, 2019 7:08 pm

I have made three purchases and have yet to receive any of the items. I have emailed the developer a couple of times and haven’t heard anything back. Really poor customer service.
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Drew458
Posts: 131
Joined: Tue Oct 02, 2018 1:24 pm
Location: New Jersey USA
Contact:

Re: Problem with the shop

Post by Drew458 » Wed Apr 17, 2019 12:44 am

Really small staff, actually. I will forward your message to my contact there.
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